terms and conditions
- General Rules
1.1. WinPrincess (here in after referred to as the “WinPrincess.co.tz”) is a trading name Princess Leisure (Tanzania) Ltd. License Number SBI000000004 under registered address IT Plaza 2nd Floor, Ohio Street, P.O. Box 3197 Dar Es Salaam Tanzania, under licensed from The Gaming Board of Tanzania.
1.2. The present Terms and Conditions regulate the registration on the site, any use of the services offered and all bets accepted by Princess Leisure (Tanzania) Ltd. / winprincess.co.tz/.
1.3.This agreement establishes the Terms and Conditions that will govern the contractual relationship between WinPrincess.co.tz and you as a Registering / Participating Player with WinPrincess.co.tz. The Terms shall apply to gaming via all media/electronic platforms including but not limited to mobile devices, computers and laptops. You are required to accept these Terms and Conditions when registering for an account with WinPrincess.co.tz and you are bound by these Terms and Conditions throughout the existence of the relationship. WinPrincess.co.tz reserves the right to decline your registration/ participation without being bound to provide any reasons whatsoever at any time.
1.4. These Terms and Conditions are categorized for ease of reference and understanding. It is important that you make yourself aware of these Terms and Conditions as a participating player. Reference to “you”, “your”, the “player”, “customers”, or “subscriber” is reference to any person using WinPrincess.co.tz gaming/betting platform or the services and/or any registered customer of WinPrincess.co.tz thereof. Reference to “WinPrincess.co.tz”, “us”, “Our” “we” is reference to Princess Leisure (Tanzania) Ltd./winprincess.co.tz/ and or its successors in title and assigns.
1.5. Princess Leisure (Tanzania) Ltd./winprincess.co.tz/ shall reserve the right to amend the present Terms and Conditions at any time without prior notification. All editions shall indicate the number of the revised version and the validity start date. All registered customers will be informed if any changes concerning the present Terms and Conditions have been made.
1.6. Princess Leisure (Tanzania) Ltd./winprincess.co.tz/ shall reserve the right to refuse the whole or part of any bet at any time, without any argumentation and to void any ambiguous bets. Princess Leisure (Tanzania) Ltd./winprincess.co.tz/ shall provide warranty to its Customers that no bets made by them shall unreasonably be declared void.
- The Customer
2.1. Each natural person could be client of Princess Leisure (Tanzania) Ltd./winprincess.co.tz/, if meeting the legal requirements for playing in the respective country.Individuals under eighteen years of age shall not be entitled to register for the site of Princess Leisure (Tanzania) Ltd./winprincess.co.tz/ and all deposited funds or money won by such individuals shall be forfeited in favour of Princess Leisure (Tanzania) Ltd.
2.2. Princess Leisure (Tanzania) Ltd./winprincess.co.tz/ shall reserve the right to refuse opening of any betting account at any time, without any notification.
2.3. To apply for an account you must be of legal age and register personally. You must provide your age in the provided fields and confirm the same in the registration field. WinPrincess.co.tz reserves the right to ask for proof of age from any customer and suspend their account until satisfactory documentation is provided. The name of the player MUST be the same as the name used when registering with WinPrincess.co.tz and must correspond with the registered mobile number. Where this is not the case, the relevant account will be suspended. Where an account is suspended, the relevant customer should Contact Us. All bets/stakes that are placed prior to an account being suspended will stand-win, lose or returned. Should any underage account owner be discovered at any point during the lifetime of the account, the account will immediately be closed indefinitely and all funds deposited to the account will be forfeited. In any such suspected circumstance, WinPrincess.co.tz will report the activity to the appropriate authority and the player may suffer the consequences thereto. You agree to provide all such information as we require in connection with such verification checks. We shall be entitled to suspend or restrict your account in any manner that we may deem in our absolute discretion to be appropriate, until such time as the relevant checks are completed to our satisfaction.
2.4. You agree to abide by these “Terms and Conditions” at all times, and:
- (a) not to be acting in the interests of any third party;
- (b) not to utilize money obtained from ill-gotten means;
- (c) not to transfer funds to accounts you are not authorized to use;
- (d) not to try to hack WinPrincess.co.tz Mobile service, Website and all other media/electronic platforms, or to alter its code in any way in an attempt to cheat, override or manipulate the system or in any way commit fraud or any other crime;
- (e) not to adopt any criminal behavior against WinPrincess.co.tz, its affiliates, its customers or any third party;
- (f) not to mislead WinPrincess.co.tz by intentionally providing false information which may be in the form of but not limited to invalid account details, forged documentation, concealing one’s identity, untruthful behavior or hiding one’s true location and/or age.
2.5. In the event that you breach one or more of the Account rules as mentioned in 2.1 and 2.2, WinPrincess.co.tz reserves the right to close your account and seize any available funds. In any such suspected circumstance, WinPrincess.co.tz will report the activity to the appropriate authority and the player may suffer the consequences thereto. Contractual obligations will be honored unless there is any breach of any of the terms and conditions on your part or breach of any international law and laws of Tanzania. The specific games/products shall be strictly guided by these rules & guidelines herein and all other Rules & guidelines that shall be issued from time to time by WinPrincess.co.tz. The products, guidelines and Rules shall remain at all times the property of WinPrincess.co.tz.
2.6. At all times during the subsistence of your subscription/ participation, it is your responsibility to ensure that you are not infringing on any laws in your jurisdiction when opening an account and conducting business with WinPrincess.co.tz.
2.7. You must submit the correct information during your registration. You agree to update this information should there be any changes to your registration data.
2.8. WinPrincess.co.tz will accept no liability from third parties whatsoever, resulting from your providing incorrect or false data.
2.9. Each customer must open only one account. Should we identify any customer with more than one account, we reserve the right to close these accounts.
2.10. If WinPrincess.co.tz detects multiple accounts which have been setup deliberately with misleading information, have displayed criminal behavior, or if WinPrincess.co.tz concludes that the account-owner has fraudulent intentions, WinPrincess.co.tz shall be entitled to close the accounts and confiscate all funds, including the initial deposit. In any such suspected circumstance, WinPrincess.co.tz will report the activity to the appropriate authority and the player may suffer the consequences thereto. If you nominate another person as an authorized user of your account, you shall be responsible for all transactions such a person makes using the relevant account details. Should you lose your account details or feel that someone else may have your account details, please contact us immediately. WinPrincess.co.tz will however not be responsible for any loss or damage that you may suffer as a result of transaction made by that other person. Please note that personal registration details and any other sensitive data should never be shared with third parties or sent to us by any unencrypted form.
2.11. WinPrincess.co.tz manages players’ accounts and calculates available funds, pending funds, betting funds, any applicable tax, as well as the amount of the winnings. Unless proven otherwise, these amounts are considered as final and are not subject to challenge.
2.12. All account transactions are performed in TANZANIAN SHILLINGS.
2.13. WinPrincess.co.tz is not a financial institution and shall not be used as an intermediary to transfer funds, used or unused with or without ill intentions as well as using WinPrincess.co.tz as a currency exchange bureau. Should you conduct account activities for these purposes, WinPrincess.co.tz reserves the right to close your account and/or seize any available funds available in the account. Contractual obligations will be honored unless there is a breach of any of the terms and conditions. No credit will be offered by WinPrincess.co.tz or from any employee of WinPrincess.co.tz, and all bets must be supported by sufficient funds in the customer’s account. WinPrincess.co.tz reserves the right to void any bet/stake which may have inadvertently been accepted when the account did not have sufficient funds. Should funds be credited to a customer’s account in error, it is the customer’s responsibility to inform WinPrincess.co.tz without delay. WinPrincess.co.tz will recover such funds by account adjustment.
2.14. WinPrincess.co.tz does not tolerate abusive, aggressive or obscene language/ behavior towards representatives of WinPrincess.co.tz across any of our support platforms (chat, email, telephone, outlets). Should you decide to communicate with us in this manner, you will be denied access to any and all of our support platforms and any such acts will be reported to the relevant authority for action.
2.15. You must keep your login ID and password secret at all times. It is your sole responsibility to ensure that your login information is kept secure. Should you suspect that your login information is no longer secure you are required to immediately contact WinPrincess.co.tz as well as change your security details immediately. If at any time your account is accessed and used by a third-party without your prior consent, WinPrincess.co.tz is not liable for any consequences that may occur.
2.16. Selling and/or transferring and/or, acquiring of accounts to/from other players, is prohibited. Any such action will lead to closure of the account and forfeiture of the funds in such account. WinPrincess.co.tz may in its sole discretion reopen an account if there is sufficient proof to the satisfaction of WinPrincess.co.tz that a transfer was done in error.
2.17. A dormant account is an account that has not been accessed for 3 months, that has a legal registration with or without money balance. Once your account becomes dormant, WinPrincess.co.tz, shall in its sole discretion, close your account and thereafter either refund the balance to you or where applicable deal with it in the manner provided for in law less any cost accruing thereon.
2.17.1. WinPrincess.co.tz reserves the right to terminate the relationship between WinPrincess.co.tz and any of its players at any time which decision is purely at its discretion. WinPrincess.co.tz also reserves the right to close or suspend your account at any time and for any reason. Without limiting the provisions of the preceding sentence, WinPrincess.co.tz shall be entitled to close or suspend your account if:
- (a) WinPrincess.co.tz considers that you have used the services/products/platforms in a fraudulent manner or for illegal and/or unlawful or improper purposes;
- (b) WinPrincess.co.tz considers that you have used the services/products/platforms in an unfair manner or have deliberately cheated or taken unfair advantage of WinPrincess.co.tz or any of its customers;
- (c) WinPrincess.co.tz is requested to do so by the police, any regulatory authority or court; or
- (d) WinPrincess.co.tz considers that any of the events referred to in (a) to (c) above may have occurred or are likely to occur.
2.17.2. If WinPrincess.co.tz closes or suspends your account for any of the reasons above, you shall be liable for any and all claims, losses, liabilities, damages, costs and expenses incurred or suffered by WinPrincess.co.tz (together “Claims”) arising there from and shall indemnify and hold WinPrincess.co.tz harmless on demand for such Claims. WinPrincess.co.tz shall also be entitled to withhold and/or retain any and all amounts which would otherwise have been paid or payable to you (including any winnings or bonus payments).
2.17.3. In addition, WinPrincess.co.tz shall be entitled to withhold and/or retain any and all amounts earned or received by you as a result of or in connection with your “unauthorized” use of the services/products/platforms including activities which are not for an authorized purpose.
2.17.4. Where it is proved that these Terms and Conditions have not been breached, any funds available in the account will be returned to the player should the relationship be terminated by WinPrincess.co.tz. At all times, any funds deposited by a subscriber/player, do not accrue any interest and as such any refunds made shall not incorporate any interest calculations.
2.17.5. WinPrincess.co.tz prohibits and takes measures to prohibit use of devices, such as robots, computers that distort normal and fair game play. Should the use of such electronic added devices be discovered, WinPrincess.co.tz will disqualify such player(s), close all such accounts and confiscate all funds and earnings due to such accounts. In any such suspected circumstance, WinPrincess.co.tz will report the activity to the appropriate authority and the player may suffer the consequences thereto.
2.18. You will be liable for any taxes levied pursuant to the legislation prevailing at the material time or as may be assessed by the tax authorities. These taxes will be paid out or withheld at source (as the case may be) in accordance with the provisions of law.
2.19. WinPrincess.co.tz reserves the right to demand verification for the following cases:
2.19.1. When there is 5.000.000 TSh or more in user’s balance.
2.19.2. When the user wants to withdraw an amount of 1.000.000 TSh. or more.
2.19.3. When the user wants to recover the account deleted by him.
2.19.4. When the user wants to change his phone number.
2.19.5. When the user is suspected in illegal activities or in fraudery or any suspicious transactions
2.19.6. When there is taking place a promotion (which includes verification in conditions)
WinPrincess.co.tz can ask for passport, driving licence or ID card pictures for verification. If the verification is not done within 72 hours WinPrincess.co.tz reserves the right to suspend user’s account at all. Within 30 days after suspend if the user provides all documents needed the account recovers.
- Deposits, transfers and withdrawals
3.1. For all deposits, the Number of the depositor must be identical to the mobile phone number registered on WinPrincess.co.tz account receiving the funds i.e. the registered account. Any charges levied by the Mobile Operators payment gateways (MPesa and Airtel Money) will be deducted from the player’s account. You should only deposit money in your account for the purposes of you using such money to place bets/stakes on our platforms. We shall be entitled to suspend or close your account if we reasonably consider or have reason to believe that you are depositing money without any intention to place bets/stakes. You may only bet/stake if you have sufficient funds in your account.
3.2. Bonus funds may be credited to your account as part of a promotion, loyalty or other marketing campaign. These funds cannot be directly withdrawn/paid-out, but must be used for placing bets ( available only for sports, not for casino and other games ).
3.3. You can at any time login to your account and view a statement showing all transactions made within the last 30 Calendar days. Should you notice any mistakes you should immediately notify WinPrincess.co.tz. Such error will be rectified by WinPrincess.co.tz in the shortest time possible at no cost to you.
3.4. You can withdraw your money any time in accordance with the terms herein. We have a number of controls and checks that take place before any withdrawal request is processed. Thereafter, an SMS with a verification code will be sent to you. These checks are part of our ongoing commitment to maintaining the security of our customers’ funds. All withdrawals requests cannot be processed after the expiry of fifteen (15 minutes) from the withdrawal request being made. If the customer is not included into the scammer list and not suspected in fraudery, in case of suspicious transaction, the latter can be left with no response within 30 days and even levied.
3.5. Where possible, all valid withdrawals will be processed to the payment account from which the deposits were validly made. Withdrawal payments can only be made in the name of and to the registered account holder. For most payment types, withdrawals can be processed by following the withdrawal protocol steps provided, subject to there being sufficient funds in your betting account.
3.6. In case of not playing 50% of deposit, WinPrincess.co.tz has all the rights to deny the transaction. Except the first deposit, which was done as a probation, but the probational deposit shouldn’t be more than double of minimal deposit.
For full details on each specific payment type, please call customer care.
3.7. If we incur any charge-backs, reversals or other charges in respect of your account, we reserve the right to charge you for the relevant amounts incurred.
3.8. WinPrincess.co.tz may, at any time, set off any positive balance on your account against any amounts owed by you to WinPrincess.co.tz.
3.9. In the event that you access the services from jurisdictions outside Tanzania, you shall be responsible for reporting your winnings and losses to the tax and/or other authorities as per the existing regulations within in your jurisdiction.
3.10. Gaming/staking, gambling may be illegal in the jurisdiction in which you are located. Where you attempt to transact on our platform from jurisdictions where staking/gaming is illegal, you do so at your own risk and WinPrincess.co.tz will not bear any liability towards you.
3.11. WinPrincess.co.tz reserves the right to take time necessary for the purpose of:
- (a) verifying your identity;
- (b) verifying your gaming activity;
- (c) conducting security and other internal procedures in relation to your account; and
- (d) ensure that prizes offered are paid out to the rightfully registered customer.
3.12. If you want to close your account, please contact our customer service team. If by any chance, your account reflects a negative balance, you should inform about the issue to the customer service team immediately without making any other transaction.
3.13. Where a player wins, and is pronounced dead before claiming the winnings, the dependents or family can only claim the amount with the appropriate court orders e.g Confirmation of Grant.
3.14 Max. and min. deposits and withdrawals:
- (a) Min. Deposit – TSh.1
- (b) Min. Withdraw – TSh.1.000
- (c) Max. Deposit – TSh. 100
- (d) Max. Withdraw -TSh.2,000,000 for per transaction
3.15. If the user succeeded to win the Jackpot, the user is to withdraw the won amount partially. Max withdraw – 20.000.000 TZS monthly.
- Betting Rules and Type of Bets
In these rules the following words have the following meanings unless the context requires otherwise:
4.1.1. “Bet” means – the staking of money on the prediction of the outcome of a sporting event.
4.1.2. “Odds” means – the return on the money staked should the prediction recorded in a bet be correct. The odds paid are those at the time the bet is placed and no other.
4.1.3. “Customer” means – anyone placing a bet with WinPrincess.co.tz.
4.1.4. “User” means – anyone using this website.
4.1.5. “VOID” means – that for one reason or another, a bet is not acceptable to WinPrincess.co.tz. In these cases, this bet, or part of the bet, is settled at the odd of 1.00. In the case of multiple/combination bets, the invalid result will not be included in the calculation of the (total) odds. In the case of a single bet this would mean the stake is returned to the customer.
4.1.6. Full time (FT) means – The point when the official 90 minutes of a full match has elapsed, plus time added on by the referee to compensate for injuries to players that require treatment, substitutions or deliberate time-wasting by players (also called “stoppage time”). Full time Shall NOT include scheduled extra time (two half times of 15 minutes each), penalty shoot-outs etc.
4.1.7. First Half (HT1) means – The point when the official 45 minutes of the first half of the match has elapsed, plus time added on by the referee to compensate for injuries to players that require treatment, substitutions or deliberate time-wasting by players (also called “stoppage time”). Bets on First Half markets are settled at the end of the Full Time.
4.1.8. Over/Under 1.5 – First Half means- If you BET OVER 1.5 goals to be scored, you win when there are 2 or more goals scored. If you BET UNDER 1.5 goals to be scored, you win when there are 0 or 1 goals scored.
4.1.9. Over/Under 2.5 means – If you BET on OVER 2.5 goals to be scored, you win if there are three or more goals scored. If you BET on UNDER 2.5 goals, you win if there are two or less goals scored i.e. 0, 1, or 2 goals.
4.1.10. Correct Score means – Bet on the exact number of goals scored by each team within the official Full time. For betting purposes, own goals count for the team in whose favor they have been scored.
4.1.11. Correct Score – First Half means- Bet on the exact number of goals scored by each team at the end of the first half of the match. For betting purposes, own goals count for the team in whose favor they have been scored.
4.1.12. Both teams to score means – Predict if both teams will score at least one goal each within the Full time of the match or not.
4.1.13. Odd/Even means – Predict whether the total goals in the match would be odd (1, 3, 5, 7…) or even (2, 4, 6, 8…). 0 (zero) goals will be settled as EVEN. Own goals count
4.1.14. Total Goals Exactly means – Predict the exact total number of goals scored within the full time.
4.1.15. Half Time/Full Time means – Predict the result of a match both at the end of the First Half time and Full Time.
4.1.16. Double Chance means – Predict either two out of three possible outcomes of a match with one bet.The following options are available:
- (a) 1 or X – the result is either a home win or draw;
- (b) X or 2 – the result is either a draw or away win;
- (c) 1 or 2 – the result is either a home win or away win.
4.2. You can only place a bet if you have successfully registered with WinPrincess.co.tz and a confirmation to that effect has been issued to you.
4.3. You can only place a bet if you, have sufficient funds.
4.3.1. All bets accepted by WinPrincess.co.tz are settled on Full Time, unless otherwise stated.
184.108.40.206. For matches that are scheduled for an unusual duration (e.g. 60, 80, or 120 minutes) as stipulated by the laws of the competition or as agreed by both sides prior to kick-off, all accepted bets will be settled at the end of the applicable game length, as the case may be, which includes time added on by the referee for stoppages (but excludes extra time and penalty shoot-outs), whether the game length is advertised by us or not. This provision would apply, for example, in the case of friendly matches or tournaments.
220.127.116.11. If the game is played in an unusual format (e.g. 3 or 4 periods) then all bets will be voided.
4.3.2. Any bet accepted after the kick-off will be settled at the discretion of WinPrincess.co.tz.
4.3.3. Where the match is postponed, cancelled, abandoned, interrupted or suspended in the case of a multi-bet, the particular game resulted with an odd of 1.00. This means that the total odds will be adjusted accordingly and the multi bet can still be won, if all other bets are won too.
4.3.4. In the case of any subsequent replays/completions, award of the match result by governing bodies or pools, panel decisions, will not count toward settlement.
18.104.22.168 If the reserve player gets yellow card, then the yellow card is calculated as a yellow card in all markets. If the coach gets a yellow card, then the following yellow card is not calculated as a yellow card and is not included in any market calculation.
4.3.5. In the instance where a match is postponed, cancelled, abandoned, interrupted or suspended the following principles will be applied in settling bets:
22.214.171.124 If the event was delayed for any reason with not determined or determined period ( the time of which is more than 24 hours) all the tickets will be voided and the amount will be returned to the customer. Tickets with the events which were launched and suspended before 70th minute of game, and if the event is going on within 24 hours, the actual results will come up and be counted after the end of game. Tickets with the events which were suspended before 70th minute of game, and if the event is not going on within 24 hours, tickets are consider to be void and funds will be returned to the customer.
4.3.6. In -Play betting – where we have reason to believe that a bet is placed after the outcome of an event is known, or after the selected participant or team has gained a material advantage (e.g. a score, sending off for the other team etc.) we reserve the right to void the bet.
4.3.7. If, for any reason we are unable to validate the outcome of a particular market (e.g. due to loss of live coverage), the particular ticket can carry pending status for 72 hours, in case of lack of official results after 72 hours, funds should be returned to the customer.
4.3.8. By placing a bet, you confirm your willful intention to conclude such a transaction. A bet, once concluded, will be governed by the version of Terms and Conditions valid at the time the bet was accepted.
4.3.9. WinPrincess.co.tz assumes no responsibility for typing, transmission and/or evaluation errors. In particular, WinPrincess.co.tz reserves its right to correct obvious errors – even after the event – with the input of betting odds and/or the evaluation of betting results (e.g. odds-related, team-related, event-related errors) or declare affected bets void. WinPrincess.co.tz also assumes no liability for correctness, completeness or up-to-minute preciseness of the information services provided, for example live scores and result messages sent via e-mail or SMS. The stake is exclusively the amount confirmed and recorded by WinPrincess.co.tz. In case the erroneous event/market is cancelled all bets are void and will be evaluated as “won” with odds of 1.00.
4.4. Acceptance and Cancelation of Bets
4.4.1. Once accepted, a bet placed can be cancelled within 2 (two) hours of placing the bet. prior to the kick off of the game.
4.4.2. WinPrincess.co.tz reserves the right to decline all, or part, of any bet/stake requested at its sole and absolute discretion. All bets/stakes are placed at your own risk and discretion.
4.4.3. We only accept bets/stakes made via mobile device, WinPrincess.co.tz website, USSD (Unstructured Supplementary Service Data), Android Application or cash desk. Bets/stakes are not accepted in any other form (post, email, fax, etc.) and where received will be void.
4.4.4. It is the responsibility of the customer to ensure details of their bets/stakes are correct.
4.4.5. Bets/stakes are processed in the order they are received.
4.5. You agree that at the time you placed your bet(s), you had no knowledge as to the outcome of the respective event(s). You are not allowed to bet on events where you are directly involved or have access to insider information. Where there is suspicion of collusion / fraud or any activity leading to the violation of this rule, WinPrincess.co.tz retains the right to void the bet and to refuse the winnings. WinPrincess.co.tz also retains the right to take any further action to protect its legitimate interests and to comply with local and international laws and regulations. Any suspicious activities may also be submitted to various monitoring agencies that are set up to protect and uphold the integrity of sports and betting.
4.6. Should a number of bets containing the same selection be placed WinPrincess.co.tz reserves the right to accept one (1) bet and refund others, and if WinPrincess.co.tz have reason to believe the bets have originated from one customer or group/syndicate of customers acting together, WinPrincess.co.tz reserves the right to accept only one (1) bet of one (1) bettor and return others’ bets. In case of software failure or technical error, WinPrincess.co.tz reserves the right to return the stake.
4.7. WinPrincess.co.tz reserves the right to declare all bets on an event/s invalid if they emanate from a group of players who appear to have had knowledge of the outcome of such event/s, e.g. syndicate betting.
4.8. Any individual or group of individuals deemed to be working as a team (syndicate), who manipulate promotions or any other offer will have their account closed immediately. Moreover, the transactions (bets) in question will not contribute to any promotion or bonus offer requirements.
4.9. WinPrincess.co.tz further reserves the right to reclaim any bonus given to you, and to reduce such amount from the bet stake, where you are found to be abusing the system as laid out in the provisions herein.
4.10. Should WinPrincess.co.tz decide to close your account for any reason, bets which have already been placed and accepted within the general Terms and Conditions and sports rules will not be voided, and you will be paid any accrued winnings at the discretion of WinPrincess.co.tz. Should security questions arise in relation to an account, WinPrincess.co.tz reserves the right to void such transactions (bets) within the legal and regulatory scope, retain and exercise its right of lien on such winnings and remit any amounts less any applicable charges.
4.11. When you place a bet, you acknowledge that you have read, understood and accepted in full all of the Terms and Conditions and Sports Betting Rules regarding the bets offered by WinPrincess.co.tz as stated on WinPrincess.co.tz Website and all other media/electronic platforms.
4.12. Winnings will be paid into your account after the final result is confirmed. Any later amendment to the result, e.g. disciplinary procedures (doping) or intervention by ruling bodies which lead to a post-event modification of the result, will not be taken into account for the purpose of determining the outcome of a bet. However, WinPrincess.co.tz reserves the right to set aside any winnings, should there be investigations into an event as a result of a suspicion of criminal activities that may have affected the result of the event. If any irregularity is confirmed, WinPrincess.co.tz retains the right to void any related bets.
4.13. In the case of multiple bets (e.g. doubles, trebles, 4-folds, etc.) placed in the form of a combination of multiples through the bet slip (e.g. 3 X Doubles, 2 X Trebles), all bets submitted through this combination will be settled once the final event in the combination has been settled. For example, should you select three markets in your bet slip and place the maximum combination of three Doubles, all three Doubles will not be settled until the final market has been settled*.
*Some matches may have a FT period of eighty or seventy (80 or 70) minutes as per FIFA regulations such matches include; U/16, U/17, Women Seniors, some international friendly games etc.
4.14. Minimum and maximum bet stakes:
- (a) Minimum Bet Amount:
The minimum betting amount for a single/multi bet is TSh. 1.
- (b) Maximum Bet Amount:
The maximum betting amount for a single/multi bet is TSh. 5.000.000.
- (c) Maximum Multi/single bet Winning:
The Multi/single bet winning amount is limited to TSh. 30.000.000.
- (d) Maximum Multi/single bet Winning:
The Multi/single bet daily winning amount is limited to TSh. 50.000.000.
4.15. The bet sizes set afore are subject to change at WinPrincess.co.tz’s discretion. You are not permitted to place bets or try to place bets that are below the minimum bet limit or exceeded the maximum bet sizes thresholds.
4.16. All bets and stakes are subject to the Betting Coverage provisions (including maximum winnings) set out in these Terms and Conditions including:
- (a) WinPrincess.co.tz reserves the right to suspend and/or cancel any bet/stake at any time. When a bet/wage/or gaming is suspended, any bets entered will be rejected. WinPrincess.co.tz also reserves the right to cease betting on any region within the jurisdiction at any time without notice.
- (b) Winnings from settled bets/stakes are added to the balance of your betting account. Any funds/winnings credited to an account in error are not available for use, and WinPrincess.co.tz reserves the right to void any transactions involving such funds and/or withdraw the relevant amount from your account and/or reverse the transaction, either at the time or retrospectively.
- (c) For events where there is no official ‘kick off’ declared, the advertised start time of the event will be deemed to be the ‘kick off’. If for any reason a bet is inadvertently accepted after an event or match has commenced, bets will stand providing the final outcome is not known, and that no participant/team has gained any material advantage (e.g. a score, sending off for the other team, etc.) at the time the bet was placed. If the outcome of an event/market is known, WinPrincess.co.tz reserves the right to void the bet, win or lose. Disputes over times bets are placed will be settled using the transaction log. All times stated on the Mobile service, Website and all other media/electronic platforms and/or referred to by Company staff relate to Kenyan Time unless stated otherwise.
4.17. WinPrincess.co.tz does not assume liability for input or transmission errors. WinPrincess.co.tz reserves the right to rectify obvious errors in particular in the input of bet odds e.g. confusion of odds or results, teams, etc.
4.18. WinPrincess.co.tz assumes no liability for correctness or completeness of information provided.
4.19. WinPrincess.co.tz assumes no liability for the accuracy of live scores, statistics and intermediate results in live betting.
4.20. Types of Bet
4.20.1. Single Bet
Single bets are the simplest form of betting. You predict an outcome, specify the desired stake and place the bet. If your prediction proves correct, you win the bet. The winnings are calculated by multiplying the odds by the stake.
4.20.2. Multi Bet
If you place bets on two or more games, they are automatically displayed as a multi bet. The total odds are calculated by multiplying the odds of all the individual games. Please note that a multi bet does not pay out anything unless all your predictions turn out to be correct.
- Live Betting
5.1. Note that certain ‘live’ feeds – be they on TV, radio or the internet – are subject to delays and as such an event may be slightly behind or slightly ahead of other users.
5.2. There will be a ‘delay’ before placing all live bets, the length of which varies depending on the sport. WinPrincess.co.tz will not be liable for any errors in the live scores displayed on the website.
5.3. WinPrincess.co.tz reserves the right to void any bets placed after the outcome of an event is known. Should a bet be placed with incorrect odds due to delayed ‘Live’ coverage of an event and where a team has gained a significant advantage as stated above bets will be voided and will be returned to the user.
5.4. Odds on all selections change regularly to reflect fluctuations in the market or changes in the events themselves. In some cases, the odds/handicap may change between the time you put your bet on the bet slip and the time you place the bet.
- Settlement of Stakes
6.1. Statistics provided by the official score(s) provider or the official website of the relevant competition or fixture will be used to settle stakes.
6.2. Where statistics from an official score(s) provider or official website are not available or there is significant evidence that the official score(s) provider or official website is incorrect, we will use independent evidence to support bet settlement.
6.3. In the absence of consistent, independent evidence or in the presence of significant conflicting evidence, bets will be settled based on our own statistics.
6.4 WinPrincess.co.tz takes the result from the official sites (of league, championship or team). If there is no official information or it is doubtful, WinPrincess.co.tz gives a result after watching the broadcast of the match. If for some reason the broadcast is not available or there are problems in transmission, then WinPrincess.co.tz is guiding by sites that provide results and considers the result provided by majority.(e.g according to 4 sites the match ended with score 1:1, and there is another site where the score is 3:6 we consider the result 1:1)
6.5 If the information provided by unofficial sources is doubtful, WinPrincess.co.tz waits for the official information. In case if both information is lacking all the tickets get returned status, and all the bets referring to that event is express tickets are calculating with rate 1.
6.6 If the tickets were calculated according to unofficial results and within 24 hours the official result is announced which differs from the result given by Company, we recalculate all the tickets guiding by official result.
- Gambling games in a Casino
7.1. Princess Leisure (Tanzania) Ltd./winprincess.co.tz/ is organising gambling games in a casino, on gaming tables and with slot machines.
7.2. The specific rules for the different games, offered by Princess Leisure (Tanzania) Ltd./winprincess.co.tz/ are declared on WinPrincess.co.tz’s website.
7.3. The games from 7.1. are integrated in the central computer system Princess Leisure (Tanzania) Ltd./winprincess.co.tz/, where the software integration is subject to testing and standardization in accordance with the applicable legislation.
7.4. Games, in which the customers are playing against each other, Princess Leisure (Tanzania) Ltd./winprincess.co.tz/ is collecting a commission fee from its customers.
7.4.1. The commission fee for the Organizer is calculated as a percentage of the amount, won by the customer; as a percentage of the amount, bet by the customer; as a percentage of the amount, deposited by the customer; as a percentage from collections under and/or by other means.
7.4.2. The percentage of the commission fee is defined by Princess Leisure (Tanzania) Ltd./winprincess.co.tz/ and is published on the website, and could be amended. For every amendment of this percentage, Princess Leisure (Tanzania) Ltd./winprincess.co.tz/ informs the customers by the proper means.
7.5. Aside from the commission fee, Princess Leisure (Tanzania) Ltd./winprincess.co.tz/ has the right to collect other fees for registration, participation, specific bets, deposits, withdrawals etc. The fees’ amount are declared on the website.
- Bonuses and Promotions
8.1. All customer offers are limited to one per Customer, same payment account number. We reserve the right to withdraw the availability of any offer or all offers to any customer at any time and at our sole and absolute discretion. Offers only apply to customers who have made an actual/real money deposit with WinPrincess.co.tz.
8.2. Where any term of the offer or promotion is breached or there is any evidence of a series of bets/stakes placed by a customer which due to a deposit bonus, enhanced payments, free bets/stakes or any other promotional offer results in guaranteed customer profits irrespective of the outcome, whether individually or as part of a group, WinPrincess.co.tz reserves the right to reclaim the bonus element of such offers and in
WinPrincess.co.tz absolute discretion settle bets/stakes at the correct odds, void the free bets/stakes or void any bet/stake funded by the deposit bonus. In addition, WinPrincess.co.tz reserves the right to levy an administration charge on the customer up to the value of the deposit bonus, free bet/stake or additional payment to cover administrative costs. WinPrincess.co.tz further reserves the right to ask any customer to provide sufficient documentation for WinPrincess.co.tz to be satisfied in its absolute discretion as to the customer’s identity prior to WinPrincess.co.tz crediting any bonus, free bet/stake or offer to the customer’s account.
8.3. WinPrincess.co.tz reserves the right to amend the terms of or cancel any customer offer at any time.
- Using of Our Services, Website and All Other Media/Electronic Platforms
9.1. Information and Content Information accessed by you on the Mobile service, Website and all other media/electronic platforms (including results, statistics, sporting data and fixture lists, odds and betting figures) is for your personal use only and the distribution or commercial exploitation of such information is strictly prohibited. No warranty is given as to the uninterrupted provision of such information, its accuracy or as to the results obtained through its use. The information is not intended to amount to advice or recommendations and is provided for information purposes only. It should not be relied upon when placing bets/stakes, which are made at your own risk and discretion.
9.2. Your computer or mobile device and internet connection may affect the performance and/or operation of the Mobile service, Website and all other media/electronic platforms. WinPrincess.co.tz does not guarantee that the Mobile service, Website and all other media/electronic platforms, will operate without faults or errors or that WinPrincess.co.tz services will be provided without interruption. WinPrincess.co.tz does not accept any liability for any failures or issues that arise due to your equipment, internet connection or internet or telecommunication service provider (including, for example, if you are unable to place bets or stakes or to view or receive certain information in relation to particular events).
- For Fair Use
10.1. The Mobile service, Website and all other media/electronic platforms and WinPrincess.co.tz products may only be used for the purposes of placing bets and stakes on events and/or gaming products.
10.2. You must not use the Mobile service, Website and all other media/ electronic platforms for any purpose which (in WinPrincess.co.tz’s opinion) is illegal, defamatory, abusive or obscene, or which WinPrincess.co.tz considers discriminatory, fraudulent, dishonest or inappropriate.
10.3. WinPrincess.co.tz will seek criminal and contractual sanctions against any customer involved in fraudulent, dishonest or criminal acts via or in connection with the Mobile service, Website and all other media/ electronic platforms or WinPrincess.co.tz’s products. WinPrincess.co.tz will withhold payment to any customer where any of these are suspected. The customer shall indemnify and shall be liable to pay to WinPrincess.co.tz, on demand, all Claims (as defined herein above) arising directly or indirectly from the customer’s fraudulent, dishonest or criminal act.
- Software and Technology Issues
11.1. You are only permitted to use any and all software made available to you via the Mobile service, Website, or other media/electronic platforms, for the purpose of using products on the Mobile devices or all other media/electronic platforms, and save to the extent permitted by applicable law, for no other purposes whatsoever.
11.2. We hereby grant to you a personal, non-exclusive, non-transferable right to use the relevant software, for the sole purpose of using/playing products on the Mobile devices and all other media/electronic platforms, in accordance with the following provisions:
11.2.1. You are not permitted to:
- (i) install or load the software onto a server or other networked device or take other steps to make the software available via any form of “bulletin board”, online service or remote dial-in or network to any other person;
- (ii) sub-license, assign, rent, lease, loan, transfer or copy (except as expressly provided elsewhere in these terms and conditions) your license to use the software or make or distribute copies of the software;
- (iii) enter, access or attempt to enter or access or otherwise bypass WinPrincess.co.tz’s security system or interfere in any way (including but not limited to, robots and similar devices) with the relevant products or the Mobile service, and all other media/electronic platforms any changes to the software and/or any features or components thereof; or
- (iv) copy or translate any user documentation provided ‘online’ or in electronic format.
- (v) In addition, and except to the minimum extent permitted by applicable law in relation to computer programs (including, the purposes expressly permitted as per the Tanzania Communications Regulatory Authority (TCRA) of the Laws of Tanzania or any law replacing/repealing and or amending the said laws and any other relevant law) you are not permitted to:
- (vi) translate, reverse engineer, decompile, disassemble, modify, create derivative works based on, or otherwise modify the software; or
- (vii) reverse engineer, decompile, disassemble, modify, adapt, translate, make any attempt to discover the source code of the software or to create derivative works based on the whole or on any part of the software.
11.2.2. You do not own the software. The software is owned and is the exclusive property of WinPrincess.co.tz or a third party software provider company (the “Software Provider”). Any software and accompanying documentation which have been licensed to WinPrincess.co.tz are proprietary products of the Software Provider and protected worldwide by copyright law. Your use of the software does not give you ownership of any intellectual property rights in the software.
11.2.3. The software is provided “as is” without any warranties, conditions, undertakings or representations, express or implied, statutory or otherwise. WinPrincess.co.tz hereby excludes all implied terms, conditions and warranties (including any of merchantability, satisfactory quality and fitness for any particular purpose). WinPrincess.co.tz does not warrant that:
- (i) the software will meet your requirements;
- (ii) the software will not infringe any third party’s intellectual property rights;
- (iii) the operation of the software will be error free or uninterrupted;
- (iv) any defects in the software will be corrected; or
- (v) the software or the servers are virus-free.
- (d) In the event of communications or system errors occurring in connection with the settlement of accounts or other features or components of the software, neither WinPrincess.co.tz nor the Software Provider will have any liability to you or to any third party in respect of such errors. WinPrincess.co.tz reserves the right in the event of such errors to remove all relevant products from the Mobile service, Mobile service, Website and all other media/ electronic platforms, and all other media/electronic platforms, and take any other action to correct such errors.
- (e) You hereby acknowledge that your use of the software is outside of WinPrincess.co.tz’s control. Accordingly, you load and use the software at your own risk. WinPrincess.co.tz will not have any liability to you or to any third party in respect of your receipt of and/or use of the software.
- (f) The software may include confidential information which is secret and valuable to the Software Provider and/or WinPrincess.co.tz. You are not entitled to use or disclose that confidential information other than strictly in accordance with these Terms and Conditions.
11.3. While WinPrincess.co.tz endeavors to ensure that the Mobile service, Website and all other media/electronic platforms, are available 24 hours a day, WinPrincess.co.tz shall not be liable if for any reason the Mobile service, Website and all other media/electronic platforms are unavailable at any time or for any period. We reserve the right to make changes or corrections to or to alter, suspend or discontinue any aspect of the content or services or products available through it, including your access to it.
11.4. You must not misuse the Mobile service, Website and all other media/ electronic platforms by introducing viruses, Trojans, worms, logic bombs or other material which is malicious or technologically harmful. In particular, you must not access without authority, interfere with, damage or disrupt the Mobile service, Website and all other media/electronic platforms, or any part of it; any equipment or network on which the data is stored; any software used in connection with the provision of the Mobile service, Website and all other media/electronic platforms; or any equipment, software, owned or used by a third party. You must not attack our Mobile service, Website and all other media/electronic platforms, via a denial-of-service attack. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of software or to your downloading of any material posted on it, or on any Mobile service, Website and all other media/electronic platforms, linked to it.
- Third Party Content
12.1. WinPrincess.co.tz receives feeds, commentaries and content from a number of suppliers. Certain third party product providers may require you to agree to additional terms and conditions governing the use of their feeds, commentaries and content. If you do not accept the relevant third party terms and conditions, do not use the relevant feeds, commentaries or content.
12.2. WinPrincess.co.tz does not accept any liability in respect of any third party feeds, commentaries and content.
12.3. WinPrincess.co.tz does not allow any employee, anyone else in any way connected to such employee or anyone otherwise connected to a third party service provider (to be determined in WinPrincess.co.tz’s absolute discretion) to bet/stake on any market or event where the third party service provider is providing a service to WinPrincess.co.tz. WinPrincess.co.tz will void any bet/stake where it determines in its absolute discretion that such betting has taken place.
12.4. Where the Mobile service, Website and all other media/electronic platforms, contains links to third party resources, these links are provided for your information only. WinPrincess.co.tz has no control over the content of these sites or resources, and accepts no liability for them or for any loss or damage that may arise from your use of them. The inclusion of a link to a third party does not constitute an endorsement of that third party’s product or services (if applicable).
- Our Responsibilities
13.1. WinPrincess.co.tz will not be liable for any errors in respect of bets or stakes including where:
- (i) WinPrincess.co.tz has incorrectly stated the relevant odds/spreads/handicap/totals;
- (ii) WinPrincess.co.tz continues to accept bets or stakes on closed or suspended markets;
- (iii) WinPrincess.co.tz incorrectly calculates or pays a settlement amount; or
- (iv) any error occurs in a random number generator or pay tables included, incorporated or used in any game or product.
13.2. Incorrect Price – Prior to the start of an event, In-Play or after the event, where an Obvious Error is identified any open bets will stand and be settled at WinPrincess.co.tz revised price. Where there is sufficient time before the start of an event, WinPrincess.co.tz will endeavour to contact the customer and may in our absolute discretion allow the option of cancelling the bet.
13.3. Where there is sufficient time before the start of an event, WinPrincess.co.tz will endeavour to contact the customer and may in our absolute discretion allow the option of cancelling the bet.
13.4. Incorrect Fixture – Where the wrong player or team is quoted within a fixture name all bets will be void. Such determination shall be in WinPrincess.co.tz’s absolute discretion.
13.5. Wrong Participant – If a wrong participant is quoted for any match or event, bets placed on that participant will be void; other participants may also be void. Such determination shall be in WinPrincess.co.tz’s absolute discretion.
13.6. Late Bets – If for any reason a pre-event bet is inadvertently accepted after a match or event has commenced, bets will be settled as:
- (b) If the event or market is not covered In-Play then the bet will stand as long as the selected participant or team has not gained a material advantage (e.g. a score, sending off for the other team etc.). Where a material advantage has been gained WinPrincess.co.tz reserve the right to void the bet, win or lose. Any bet placed where the outcome is already known, including In-Play, will be made void.
- Property Rights
14.1. The contents of the Mobile service, Website and all other media/ electronic platforms, and all other media/electronic platforms owned by WinPrincess.co.tz are protected by international copyright laws and other intellectual property rights. The owner of these rights is WinPrincess.co.tz, its affiliates or other third party licensors.
14.2. All product and company names and logos mentioned on the Mobile service, Website and all other media/electronic platforms are the trademarks, service marks or trading names of their respective owners, including WinPrincess.co.tz.
14.3. Except to the extent required to use a product for the purpose of placing bets or stakes, no part of the Website may be reproduced or stored, modified, copied, republished, uploaded, posted, transmitted or distributed, by any means or in any manner, or included in any other website or in any public or private electronic retrieval system or service including text, graphics, video, messages, code and/or software without our express prior written consent.
14.4. If you make use of a feature that allows you to upload material, information, comments, postings or other content to the Mobile service, Website and all other media/electronic platforms (“User Content”), then the User Content will be considered to be non-confidential and non-proprietary and WinPrincess.co.tz has the right to use, copy, distribute and disclose to third parties any User Content for any purpose. WinPrincess.co.tz also has the right to disclose your identity to any third party who is claiming that any User Content posted or uploaded by you to the Mobile service, Website and all other media/electronic platforms, constitutes a violation of their intellectual property rights or of their right to privacy. WinPrincess.co.tz has the right to remove, amend or edit any User Content you make on the Mobile service, Website and all other media/electronic platforms.
- Against to Anti-Money Laundering
15.1. WinPrincess.co.tz shall not be used to carry out any illegal activities by participants and all players shall adhere to the strictest discipline and moral turpitude in their dealings with WinPrincess.co.tz.
15.2. WinPrincess.co.tz will subject all transactions to serious scrutiny to prevent money laundering and other illegal activities.
15.3. If you become aware of any suspicious activity relating to individual(s), participants, players, officials or of any correctness or malfunctioning of the Games, its software or appliances, you must report such activity or inactivity to WinPrincess.co.tz immediately.
15.4. Suspicious transactions will be reported to the relevant Authorities and where WinPrincess.co.tz suffers pecuniary loss or injury to its person or reputation, all legal means will be employed to restore such injuries at the risk of the perpetrator.
15.5. WinPrincess.co.tz may suspend, block or close your account and withhold funds if so required demanded by the authorities.
- About Complaints
16.1. If you have a complaint; you can contact customer support team.
16.2. WinPrincess.co.tz will at all times apply best efforts to resolve a reported matter promptly.
16.3. If you have a query with regard to any transaction, you may also contact WinPrincess.co.tz with details of the query. WinPrincess.co.tz will review any queried or disputed transactions.
- Absolute Restriction
NetEnt will not permit NetEnt Casino Games to be supplied to any entity that operates in any of the below jurisdictions (irrespective of whether or not NetEnt Casino Games are being supplied by the entity in that jurisdiction) without the appropriate licenses.
Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, United Kingdom, United States of America.
- Blacklisted Territories
All NetEnt Casino Games may not be offered in the following territories:
Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana, Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France, Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia, Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden, Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States of America, Yemen, Zimbabwe.
- Blacklisted Branded Games Territories
The followed NetEnt Braded Games have some further restrictions in addition to the Blacklisted Territories set out above:
- 1 In addition to the jurisdictions set out in paragraph 2, Planet of the Apes Video Slot must not be offered in the following territories:
Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.
- 2 In addition to the jurisdictions set out in paragraph 2, Vikings Video Slot must not be offered in the following jurisdictions:
Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.
- 3 In addition to the jurisdictions set out in paragraph 2, Narcos Video Slot must not be offered in the following territories:
Indonesia, South Korea.
- 4 In addition to the jurisdictions set out in paragraph 2, Street Fighter Video Slot must not be offered in the following territories:
Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire, Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Columbia, Costa Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe, Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island, Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands, Venezuela.
- 5 In addition to the jurisdictions set out in paragraph 2, Fashion TV Video Slot must not be offered in the following territories:
Cuba, Jordan, Turkey, Saudi Arabia.
- Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse and The Invisible Man) may only be played in the following territories:
Andorra, Austria, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Cyprus, Finland, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Russia, San Marino, Serbia, Slovakia, Slovenia, Turkey and Ukraine.